Mocha Mocha –Accessibility Policy.
Commitment Statement
Mocha Mocha is committed to ensuring equal access and participation for our guests and staff with disabilities. We are committed to ensuring anyone with disabilities can visit our restaurant in a way that allows them to maintain their dignity and independence.
We strive to do everything in our power to remove and prevent barriers to accessibility and meet our accessibility requirements under the Accessibility for Ontarian with Disabilities Act and Ontario’s accessibility laws.
Information and Communication
We will communicate with guest with disabilities in ways that take into account their disability. Upon request, we will provide any information made to the public, in accessible alternative formats or with communication support.
Assistive Devices
Mocha Mocha welcomes guests with disabilities to use assistive devices to obtain, use or benefit from our goods and services.
Support Persons
Mocha Mocha welcomes persons with disabilities who are accompanied by a support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person.
Service Animals
Mocha Mocha welcomes persons with disabilities who are accompanied by a service animal on areas of the premises open to the public. When we cannot easily identify that an animal is a service animal, our staff may ask a person to provide documentation from a regulated health professional.
Notice of Temporary Disruptions
Mocha Mocha will provide public notice in the event of a planned or unexpected disruption in accessible services or facilities. This notice could be posted on the front door of our premises or the closest possible accessible area with information regarding the reason for the disruption, the anticipated duration of the disruption and alternate facilities or services, where available. Additionally and when possible, we will note a disruption to accessible services or facilities on our Social Media pages.
Training
We are committed to continue training our employees on Ontario’s accessibility laws and Ontario Human Rights Code aspects that relate to persons with disabilities. We train our employees on accessibility and how to assist any persons with disabilities in our establishment as it relates to their specific role. Training includes the following:
Accessibility for Ontarians with Disabilities Act, 2005
How to welcome guests with disabilities
How to serve guests with different kinds of disabilities
How to help guests who use assistive devices
What to do when guests with disabilities need help accessing Mocha Mocha goods and services
How to communicate and provide notice of temporarily unavailable facilities or services
How guests can provide feedback regarding accessibility at Mocha Mocha
Training will be provided to (a) all employees, and volunteers; (b) all persons who participate in developing the policies; and (c) all other persons who provide goods, services or facilities on behalf of Mocha Mocha.
Training will be provided as soon as practicable and on an on-going basis in respect to any changes.
We will continue to review and evaluate our standards, practices and training so that we are meeting the requirements to ensure our guests with disabilities can participate and enjoy all the services of our establishment.
Employment
We will notify employees, potential hires and the public that accommodations can be made during recruitment and hiring. We notify staff that supports are available for those with disabilities and put in place a process to develop individual accommodation plans for employees that require them. Where needed, we will also provide customized emergency information to help an employee with a disability during an emergency.
Feedback Process
We encourage our employees, guests and anyone visiting our establishment to provide feedback on their experiences regarding the accessibility services provided by us, which Mocha Mocha will respond to. Guests may provide feedback by:
Speaking directly to a manager while on the restaurant premise
Calling the restaurant directly (416)-778-7896
Writing to us at 489 Danforth Ave., Toronto, ON M4K1P5
Emailing us directly at support@mochamocha.ca
Our feedback process is accessible to persons with disabilities by providing or arranging for the provision of accessible formats and communications supports, upon request.
Notice of Availability
Copies of our accessibility policy are available on our website or upon request. Please contact us at support@mochamocha.ca, by phone at (416) 778-7896 or by mail at 489 Danforth Ave., Toronto, ON M4K 1P5.
Mocha Mocha will provide this document in an accessible format or with communication support, on request. We will consult with the person making the request to determine the suitability of the format or communication support. We will provide the accessible format in a timely manner and, at no additional cost.
At Mocha Mocha, we are committed to developing customer service policies that adhere to the requirements of AODA as well as promote the dignity and independence of persons with disabilities. Any policy or practice that is against this goal will be reviewed and modified where possible. Please contact us at support@mochamocha.ca with any additional questions.